Welcome to Ptuning.com Help Section

Secure Shopping

We have incorporated Secure Socket Layer (SSL) on our web server.  Secure socket layer gives us the ability to communicate securely with our web customers.  SSL protects all communications with our clients, allowing us to safely take credit card orders and protect sensitive personal information.  SSL security makes eavesdropping on our web traffic impossible.  So, you never have to worry about credit card safety when shopping at Ptuning.com.  Also, we strongly believe in protecting our customer's privacy.  We will NOT distribute your personal information to any outside sources for any reason.

Pricing and Typos

All prices are subject to change without notice. Ptuning.com reserves the right to correct any typographical errors. Product photos do not always reflect the exact product for sale.

Terms and Conditions

All products are sold with manufacturer's warranty, where applicable. No other warranty is expressed or implied. Some products sold are for off-road use only and may never be used on a public highway. Please check your local laws regarding the installation of these products. Ptuning.com will not be liable for labor, incidental or consequential damage of any kind.

Claims

All shortage claims must be made within 5 working days of the receipt date. Obvious damage to packages must be noted by the customer on the carrier's Bill of Lading upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within 3 days. We cannot initiate any claims for you. Shipping errors on our part should be brought to our attention immediately.  Missing or replacement item is shipped either via UPS Ground, FedEx Ground or USPS Mail.

Payment Options

We gladly accept Visa, MasterCard, American Express, Discover, and PayPal.  For money order and cashiers check, please call us at 1.877.788.6464. All credit card information entered on our site is encrypted via our secured server.  If you prefer to order by phone, please call our Toll Free order line at 1.877.788.6464 (10am - 6pm EST M-F).

Sales Tax

Sales tax is charged only on orders sent within the state of Virginia. Virginia State laws require that we charge a 5% sales tax on the total of the order.

Back Orders

You will be notified via email on any back order item, and given the option to continue or cancel this back order item.

Cancel an Order

We can only cancel an order that has not been shipped.  Order cancellation must be made by phone (1-877-788-6464).