| 1. A Return Merchandise Authorization (RMA) number must be issued before any returns/exchanges can be made. Otherwise, your return or exchange can not be processed.
2. Returns for exchanges or refunds will be allowed only within 14 calendar days of the receipt of your product(s). This will be verified through shipping (ie., tracking number). For showroom sales, this will be verified through your receipt. 3. Merchandise must be NEW, unused, and in original sellable condition. Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed. It's
the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation. 4. An issued RMA number does not automatically imply a replacement or refund. All products will be inspected either by us or the manufacturer based on customer claims before any refunds/exchanges are issued. 5. For fitment issues, customer must first contact the manufacturer of that product for verification before a return/exchange can
be authorized. Please email us for manufacturer's contact information.6. Returns/exchanges must be sent prepaid and insured by the customer. 7. No returns/exchanges on apparels, body kits, clearance items, decals, electronic items (including spark plugs and spark plug wires), fluids, gauges,
fuel pump, fuel pump installation kit, special order items or internationally shipped items. 8. Once the returned/exchanged item has been received, please allow 7 working days for your return/exchange to be processed. 9. Original shipping and handling charges are non-refundable. A 20% re-stocking fee
will be assessed on all authorized returns and exchanges. These criterias are also applicable to unapproved, refused shipments. PTUNING reserves the right to refuse any return or exchange that does not meet these criterias. Sorry, no exceptions to the above terms and conditions. | |
| If you read and agreed to the terms and conditions above, please email us
to request for an RMA#. Please be sure to include your Full Name, Phone Number, and Order Number, and reason for the return or exchange. | |
