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877.788.6464    
 
 

  CATEGORIES:
   Accessories
   Air Intakes & Filters
   Brake
   Couplers | Fasteners
   Drivetrain
   Electronics
   Engine
   Exhaust
   Exterior
   Fluids
   Forced Induction
   Fueling
   Gauges|Tachs|Pods
   Ignition
   Interior
   Suspension
   Wheel Accessories
   Stage Packages

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HELP DESK
Below are frequently asked questions (FAQ). If you have any additional questions or inquiries, please contact us.


    Pricing and Typos:
    All prices are subject to change without notice. Ptuning.com reserves the right to correct any typographical errors. Product photos do not always reflect the exact product for sale.
    Terms and Conditions: All products are sold with manufacturer's warranty, where applicable. No other warranty is expressed or implied. Some products sold are for off-road use only and may never be used on a public highway. Please check your local laws regarding the installation of these products. Ptuning.com will not be liable for labor, incidental or consequential damage of any kind.
    Claims: All shortage claims must be made within 5 working days of the receipt date. Obvious damage to packages must be noted by the customer on the carrier's Bill of Lading upon receipt. All claims for hidden damages to merchandise must be reported to the carrier within 3 days. We cannot initiate any claims for you. Shipping errors on our part should be brought to our attention immediately. Missing or replacement item is shipped either via UPS Ground, FedEx Ground or USPS Mail.
    Payment Options:
    We gladly accept Visa, MasterCard, American Express, Discover, and PayPal. For money order and cashiers check, please call us at 1.877.788.6464.
    Sales Tax:
    Sales tax is charged only on orders sent within the state of Virginia. Virginia State laws require that we charge a 6% sales tax on the total of the order.
    Back Orders
    You will be notified via email on any back order item, and given the option to continue or cancel this back order item.
    Cancel an Order
    We can only cancel an order that has not been shipped. Order cancellation must be made by phone (1-877-788-6464).
    Return and Exchange
    A Return Merchandise Authorization (RMA) number must be issued before any returns/exchanges can be made.  Otherwise, your return or exchange can not be processed.

    Returns for exchanges or refunds will be allowed only within 14 calendar days of the receipt of your product(s).  This will be verified through shipping (ie., tracking number).  For showroom sales, this will be verified through your receipt.

    Merchandise must be NEW, unused, and in original sellable condition.  Merchandise showing signs of having been installed, modified, mounted, scratched, painted, or defaced will not be allowed.  It's the responsibility of the customer/installer to verify the correct fitment and/or vehicle application before installation.

    An issued RMA number does not automatically imply a replacement or refund.  All products will be inspected either by us or the manufacturer based on customer claims before any refunds/exchanges are issued.

    For fitment issues, customer must first contact the manufacturer of that product for verification before a return/exchange can be authorized.  Please email us for manufacturer's contact information.

    Returns/exchanges must be sent prepaid and insured by the customer.

    No returns/exchanges on apparels, body kits, clearance items, decals, electronic items (including spark plugs and spark plug wires), fluids, gauges, fuel pump, fuel pump installation kit, special order items or internationally shipped items.

    Once the returned/exchanged item has been received, please allow 7 working days for your return/exchange to be processed.

    Original shipping and handling charges are non-refundable.  A 20% re-stocking fee will be assessed on all authorized returns and exchanges.  These criterias are also applicable to unapproved, refused shipments.  PTUNING reserves the right to refuse any return or exchange that does not meet these criterias.

    For all other questions or inquiries, please call us at 703.257.1728 (M-Sat: 9am-5pm EST) or email us
         
Need assistance, we're available from 9am-5pm EST (M-Sat) at 1-877-PTUNING (1-877-788-6464)
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